Tell Me More

We love to talk home performance. Do you have a question? Check out our Frequently Asked Questions. Need more info? Use the form below to let us know what you need. We are here to help!

FAQ

Clean Energy Works is the largest non-profit home performance provider in Oregon. Our work transforms homes, making them safer, healthier, more efficient, and even more valuable.

We deliver a 100 Point Performance Check, highly trained and certified contractors, rebates and lending options, and a final project quality inspection into one convenient home performance upgrade.

We’re non-profit serving families.  We’re also powering a larger network with even wider reaching benefits, too:

  • Driving business to local contractors who create family-wage jobs
  • Engaging local lenders for unique consumer loans and rates
  • Partnering with utilities, the Energy Trust of Oregon and public agencies to give you more value, more service and more savings

Together, the whole community gets stronger, more connected and robust.

We’re out to see that the people in our communities have what they need to be, feel, and work at their best:

  • Families, with the peace-of-mind that comes from a home buttoned up for safety, comfort, and efficiency.
  • Local businesses with staff to support and empower.
  • Communities, agencies and infrastructure, with goals of robust todays and tomorrows.

At the heart of it all: people. Better home performance = better human experiences

Your best interests are a Home Performance Advisor’s first priority. A Home Performance Advisor is an independent and objective technical resource you can access by phone or email at any point during your Clean Energy Works project.

Like your contractor, Home Performance Advisors are trained in home energy efficiency and building science, and have been certified by the Building Performance Institute.

Absolutely. Home Performance Advisors work for Clean Energy Works – not the contractor – so they are completely independent and objective.

A Home Performance Advisor is available to you throughout the entire process. In the field and at the office, they monitor your project, triple check the numbers and generally watch your back. You can count on a Home Performance Advisor to:

Once your contractor has installed your upgrades, a Home Performance Advisor attends your Quality Review to inspect your project and ensure everything performs as promised. If anything needs fixing, they work with your contractor to get it right.

You can also connect with a Home Performance Advisor at any point during your home performance upgrade to ask questions about work scope, costs and savings, rebates, financing or any technical questions about your home’s performance.  Home Performance Advisors are available by phone or email throughout your project at: [email protected], and Toll Free 1-855-870-0049

If there’s a problem with a Home Performance Advisor we want to know about it and will do everything we can to resolve any issues. We have a number of advisors on staff and can always connect you with a different advisor if necessary. You can submit a complaint through our online contact form or by calling our contact center at (855) 870-0049.

Once your application is approved you will be paired with a contractor. If a contractor referred you directly to us, and you entered the “Rebate Code” they provided to you, then you will be paired with that contractor.

If a contractor did not refer you and/or during the application you did not enter a “Rebate Code” from a contractor, then we will pair you with one of our certified contractor partners.

Of course, you are welcome to select another contractor from our list of participating contractors if you like, but you must do so before your 100 Point Performance Check is scheduled. To select another contractor please contact our helpline toll free at 1-855-870-0049.

CEW certified contractors highly trained, specialized in home performance and committed to paying a family-supporting wage and hire from a diverse pool of skilled workers.

You can expect that a CEW contractor is an Energy Trust of Oregon trade ally, and certified by the Building Performance Institute – an independent, not-for-profit organization and the nation’s leading developer of technical standards for home performance and weatherization retrofit work.

Our contractor partners have also met stringent labor standards to ensure you are working with contractors of the highest integrity. All CEW Contractors must:

  • Employ key staff that are certified by the Building Performance Institute (BPI).
  • Commit to pay a family-supporting wage.
  • Pledge to employ highly qualified minority and historically under-represented tradespeople.
  • Agree to provide reasonable Employee Health Care.

As soon as your 100 Point Performance Check is scheduled, you’ll receive an email with the name of your contractor and their contact information.

Once you have a 100 Point Performance Check performed by your contractor we prefer that you do not change contractors. If you encounter any problems with your contractor, or have any questions, please call us and speak with your Home Performance Advisor.  CEW Home Performance Advisors are there for customers, so they can help answer any questions related to a work proposal or any other component of the work.

We routinely conduct customer service surveys to evaluate homeowner satisfaction with each of our contractor partners. If there’s a pattern of dissatisfaction with one of our contractor partners we will take steps to remedy that situation – including suspension or removal from Clean Energy Works. You can submit a complaint through our online portal, by calling our contact center or simply discuss the issue with your Home Performance Advisor.

Yes, though not at the front of our process. The goal of Clean Energy Works is to ensure your Home Performance Upgrade is as easy and time efficient as possible. The two-hour 100 Point Performance Check can make multiple work proposals highly time-consuming for you.

We have thoroughly screened each of the contractors that participate in CEW and actively monitor their activities. In addition, because we understand that customers may have a variety of expectations regarding the costs of home performance measures, we provide you with a personal Home Performance Advisor who reviews your work proposal and helps explain typical costs so that you can select the project that meets your goals.

If you feel that your work proposal is unreasonably priced or that the scope of the work does not match your stated priorities, please bring it to the attention of your Home Performance Advisor. With that information, we can work towards a resolution with your contractor or, if you feel that another work proposal is needed, we will restart the process with another contractor that we feel can better meet your needs.

Your work actually begins before the 100 Point Performance Check, by spending 5 minutes on the online eValuation.  This is your first indication of where your home is wasting energy and money.

The first step to a totally optimized home, and a service unique to Clean Energy Works, is our 100-Point Home Performance Check. To determine if your house is a good candidate for upgrades, a Clean Energy Works contractor will come to your house with a freshly sharpened #2 pencil and perform a 100-point inspection. Once inspected top to bottom, inside and out, you, your contractor and your very own Home Performance Advisor determine if your house will benefit from the full CEW treatment. Then all that’s left is pinpointing your goals and developing a plan of attack.

During the 100 Point Performance Check your CEW Contractor looks at:

  • The Building Envelope: How well does your home protect you from harsh weather elements?
  • Mechanical Systems: Ensure lifetime efficiency for all heating and cooling equipment
  • Instant Savings: lighting, water conservation improvements
  • Indoor Air Quality: radon, moisture, VOC’s and particulates
  • Seismic Improvements: is your home bolted to the foundation?
  • Solar: Are you able to generate your energy?
  • Appliances:  High efficiency ENERGY STAR models save money and energy

A Building Performance Institute (BPI) certified contractor is part of a team of experts, including an independent and objective home performance advisor to bring the best of building science to whatever needs fixing.

A 100 Point Performance Check is required to participate with Clean Energy Works. A CEW 100 Point Performance Check reduces the guesswork and ensures that you and your Contractor are aligned in expectations for the project work. Your contractor will pinpoint areas to reduce your home’s energy waste and improve your family’s comfort and safety. Your Contractor will walk you through step-by-step what they found in your home, and discuss options for upgrades that meet your goals – and your budget. It’s also the basis for your contractor and our lending partners to present an integrated cost estimate, available rebates and financing package, complete with monthly payment and expected project outcomes.

It sounds like you had a Home Energy Review, which is a good start but not as detailed as a 100 Point Performance Check. The 100 Point Performance Check is the basis for your contractor and our lending partners to prepare your customized proposal that includes a cost estimate, available rebates and financing options.

A few homeowners have completed their project in as little as one month. But on average, it takes 4-5 months from the time an application is received to complete your project. Part of this depends on you.

Some homeowners need more time than others to review their work proposal and financing package before they are comfortable signing them. If you move more quickly than others, you can finish in considerably less time:

  • Application processing/acceptance: immediate if you and your home qualify
  • 100 Point Performance Check and Work Proposal: within 10 business days after your 100 Point Performance Check
  • The work proposal process: We ask your Contractor to deliver a work proposal within 10 days of conducting your 100 Point Performance Check – depending on your home and the number of homeowners participating at the time, it may be quicker or take a bit longer.
  • Financing Approval: up to 2 weeks depending on the lender
  • Installing Your Home Performance Upgrades: depending on the upgrades you select, work can take 2-4 weeks to complete.

It depends on your home’s unique situation. That’s why the first step is to test your home’s performance so we can pinpoint opportunities for improved comfort, health & safety. Clean Energy Works provides access to a number of lenders and loan products that make financing easy, and more affordable than you may think.

Loan products vary by region. Lenders include Advantis Credit Union, Craft3, SELCO Community Credit Union, Capital Pacific Bank and Umpqua Bank. You can also visit HomeScope on our web site to see which lenders are available in your area.

Thanks to Clean Energy Works’ valued partner network of local lenders and utilities across Oregon, homeowners have many options for financing and rebates – ensuring your project matches your pocketbook.  A big benefit in working with Clean Energy Works is the convenience and affordability of our zero-money down financing, and lots of payment choices.

You can pay with cash, on-bill financing or choose from a variety of loan products available from CEW lender partners.

In a nutshell, you always get more with Clean Energy Works.  More Savings, More Service, More Value.

We want to ensure that your home performance project fits your pocketbook. To make it easier and more affordable, we assemble all available rebates into one convenient package to offset the cost of your project. First, we deliver all the same available utility and Energy Trust of Oregon cash incentives. Next, The CEW Bump delivers additional benefits with further offsets to the total project cost – for upgrades not typically covered by utility incentives. Combined with special promotions, you’re looking at up to $3,250 in savings.  Plus – the 100 Point Performance Check ($250 value) and a final Quality Inspection ($250) add in a whole lot of value. Additional home performance services available through Clean Energy Works include radon mitigation, seismic upgrades and solar installations.

Your contractor will present these to you after your 100 Point Performance Check has been performed. The work proposal is usually presented between a month and a month and a half after you apply to the program, depending on circumstances.

Your energy and cost savings depend on your home and your energy use. We expect approximately 10% of participants may see their annual energy savings offset the annual loan payments in the first year, while the other 90% will pay more, averaging an extra $35 per month (assuming constant energy use and prices). However, even a modest 5% annual increase in energy prices coupled with responsible energy use choices may mean all participants could see annual savings (net of energy expenses) during their loan periods.

Clean Energy Works cannot provide any tax advice. Energy Trust Tax Credit Information provides helpful tips. The Oregon Department of Energy website and U.S. Department of Energy website provide information on tax incentives for energy efficiency home improvements. It’s best to consult your tax accountant to determine whether your participation in Clean Energy Works qualifies for any of these incentives. You may also contact the Oregon Department of Energy at 503-378-4040 or toll free at 800-221-8035.