FAQ

  • What is Clean Energy Works Oregon?

    Clean Energy Works Oregon is an easier way for Oregonians to make their homes more energy efficient and comfortable. With Clean Energy Works Oregon homeowners can finance up to $30,000 in energy efficient upgrades with a no-money-down loan that’s repaid right on your heating bill (repayment on heating bill is not available in all areas). And for a limited time, Clean Energy Works Oregon is offering homeowners generous Instant Rebates, up to $2,000 in Clackamas, Multnomah, Jackson, Josephine, Lake and Washington, Counties.

    There are several benefits to Clean Energy Works Oregon:

    • CEWO is Affordable: no money down financing you repay through your heating bill (reapayment on your heating bill is not available in all areas)
    • CEWO is Convenient: an all-in-one solution that bundles multiple energy efficiency upgrades, certified contractors, financing, and easy repayment through your utility bill.
    • CEWO is Objective a trusted nonprofit that provides a personal energy advisor to guide you through the entire process with objective advice
    • CEWO is Community: creating family-supporting jobs while helping the environment
  • How does Clean Energy Works Oregon work?

    It’s as simple as 4 easy steps:

    1. Apply - apply online at cewo.org to get accepted
    2. Assess - a free Home Energy Assessment (worth $500) removes the guesswork by pinpointing energy saving opportunities. Your Clean Energy Works Contractor and independent Energy Advisor present you with a custom proposal that includes a cost estimate and financing options
    3. Finance – apply for financing from one our lending partners offering attractive rates and terms available exclusively to homeowners participating in CEWO
    4. Transform – your team of certified contractors install upgrades that may include: attic, wall and floor insulation, high-efficiency heating systems or even windows.

    You can find more detailed information in our How it Works section.

  • Is this the same as Clean Energy Works Portland?

    Almost. Clean Energy Works Portland was a pilot program that ended in early 2011 and was limited to just 500 homeowners. Because the pilot was so successful, we have expanded the program beyond the City of Portland and aim to have 6,000 homes participate by the end of 2013. Our service territory currently includes, Clackamas, Klamath, Jackson, Josephine, Lake, Multnomah and Washington Counties. We'll soon launch in other communities around the state (If you are outside this area visit our Options page for a list of other programs that might work for you).

    Based on feedback from the pilot we have also made some changes and improvements including:

    1. Loosened the acceptance criteria so more homeowners can participate
    2. Added windows to the approved energy efficiency upgrades
    3. Raised the maximum loan from $20,000 to $30,000 to allow for a more comprehensive home energy remodel
    4. Added Instant Rebates to make a home energy remodel even more affordable
  • Why is Clean Energy Works Oregon doing this?Our goal is to complete 6,000 of these home energy efficiency upgrades in the next three years, which in turn will:
    1. Create or retain 1,300 high quality green jobs
    2. Save more than 300,000 MBTUs of energy
    3. Reduce carbon dioxide by 200,000 metric tons
    In short, we want to break down the barriers to widespread adoption of energy efficiency so that we can create jobs, help Oregonians save energy and move the region toward significant reductions in carbon emissions.
  • How is Clean Energy Works Oregon Funded?Clean Energy Works Oregon is one of 35 BetterBuildings projects around the country funded by the U.S. Department of Energy as part of the American Recovery and Reinvestment Act (ARRA). Clean Energy Works Oregon was awarded $20 million to create a scalable, replicable and self-sustaining model that contributes to the transformation of energy-efficiency finance markets. You can learn more visit the U.S. Department of Energy’s BetterBuildings website.
  • Is this through the Energy Trust of Oregon?Energy Trust of Oregon helped design the pilot program and is a key contributor to Clean Energy Works Oregon in many ways, including directing consumers who need financing to CEWO and contributing a portion of the funding for CEWO.
  • I’m not in the CEWO service territory. How can I bring CEWO to my community?Fill out our contact form or call us at (855) 870-0049 and we'll pass it along to your local community leaders. Our goal is to serve the entire state, in partnership with local communities. If you don't want to wait for CEWO to come to your area, you can contact Energy Trust of Oregon, which offers cash incentives for many home energy upgrades. Visit energytrust.org or call 1-866-368-7878.
  • What upgrades can I make through Clean Energy Works Oregon?We’ve focused on the upgrades that not only save the most energy, but are most likely to make a home more comfortable.
    • Attic, wall and floor insulation
    • Air Sealing - caulking and sealing gaps and leaks around windows, pipes, electrical outlets and anywhere else that lets in hot or cold air.
    • Duct Sealing - insulating and sealing gaps in the “ducts” that move hot or cold air from your heating or cooling system to other parts of your home.
    • Home Heating – high efficiency gas furnaces, heat pumps and ductless heat pumps
    • Water Heating – high efficiency electric water heaters, gas tank water heaters and tankless on-demand gas water heaters.
    • Windows – R-5 windows (U-value of 0.22 or less). Windows will be eligible only if estimated savings for the entire retrofit package are at least 30 percent of energy use.
  • How long will this take?

    A few homeowners have gone through the process in as little as one month. But on average, it is taking 4-5 months from the time an application is received to complete the process. Part of this depends on you, the homeowner. Some homeowners need more time than others to review their bid and financing package before they are comfortable signing them. If you move more quickly than others, you can get through the program in considerably less time.

    To ensure we are not holding up the process, we have established timing standards for each step in the program:

    • Application processing/acceptance: immediate if you and your home qualify
    • Home Energy Assessment Report Delivery: within 10 business days after your Home Energy Assessment
    • The Bid Process: you will receive an "Upgrade Options Menu" from your contractor within 10 business days of receiving your Home Energy Assessment report.
    • Financing Approval: up to 2 weeks depending on the lender
    • Installing Your Energy Upgrades: depending on the upgrades your select work can take 2-4 weeks to complete
  • Is Solar included?Solar isn’t offered as part of the program yet. We are planning to offer it at some point but we haven’t settled on a date yet. If you’re interested in solar you have a few options:
    • Some of the participating contractors also install residential solar systems. If you like, I can give you their contact information and you may contact them directly.
    • Energy Trust of Oregon offers cash incentives and services to help you add solar to your home.
  • Why isn’t solar offered?We think solar is a wonderful addition to any home, and we’re very eager to offer it as part of Clean Energy Works Oregon at some point in the future. It's important to think about using less energy AND generating renewable energy. Energy Trust of Oregon already offers cash incentives and services to help you add solar to your home.
  • Am I eligible for Clean Energy Works Oregon?That depends on where you live, the age and type of house you live in and your credit history. CEWO is currently able to serve homes that meet the following minimum criteria:
    • Located in Clackamas, Jackson, Josephine, Klamath, Lake, Multnomah or Washington Counties
    • Owned by you and be your place of residence
    • Built before 1993
    • Single-family, detached structure (mobile homes, townhouses or other multi-family dwellings are not yet eligible)
    • Not on the historic registry

    In Clackamas, Multnomah and Washington Counties your home must currently (or upon completing CEWO*) be heated with electricity or natural gas from NW Natural, Pacific Power or Portland General Electric


    *If you currently heat your home with oil, propane or wood, you can participate in CEWO if you you change your heat source to electricity or natural gas. However, conversions from oil heat may lengthen your qualification process, are subject to utility approval and may not be feasible for all applicants.
  • What if I’m not a Pacific Power, Portland General Electric or NW Natural customer?In Jackson and Josephine Counties any customer of any utility can participate. In Clackamas, Multnomah and Washington Counties if you are not a customer of these utilities, you cannot currently participate in Clean Energy Works Oregon. We hope that we will soon be able to allow these homeowners to participate and to offer them an alternate method to repay their loan. If you are a customer of Cascade Natural Gas you may want to explore cash incentives for energy effiiency improvements through Energy Trust of Oregon. Many utilities offer their own rebates, so we encourage you to call your utility to see what is currently available.
  • How do I sign up?

    You need to apply and be accepted into the program. Applying is easy and takes just 5 minutes. Make sure you have your heating bill handy as you’ll need to enter your account number. Apply Now >>

  • How long before I know whether my application has been approved?

    With our new expedited CEWO application process you'll know right away if you and your home are accepted into Clean Energy Works Oregon. If you're accepted you will complete the financing application once you've signed your project bid.

  • Is there any commitment when I apply?

    No. There’s no commitment when you apply. If you’re accepted, your contractor and energy advisor will conduct your free CEWO Home Energy Assessment. Based on the results, they will present you with a custom proposal that includes a cost estimate and financing options. At that point you can decide whether to apply for financing and have your energy upgrades installed.

  • How can I apply if I don’t have Internet access?If you don’t have Internet access we can direct you to a local library that may offer free Internet access. If it's more convenient for you, we can mail you a print application for you to complete and return to us by mail.
  • Is the loan attached to my property title?

    The loan offered by Craft3 is an additional mortgage (in the “last position” behind any other mortgages). The other loan options do not include a security interest (aka “lien”) on your residence. However, a “UCC-1” filing will be placed on the property title in the County’s real property records so that the lender is notified in the event of sale or other transfer of the real property on which the upgrades are made. At that time, any outstanding loan balance will become due and must be paid in full.

  • Can I use my own lender?

    Not at this time. We've selected lending partners that understand the value of helping Oregonians like you to save energy. That's why they're committed to provide you with attractive interest rates and loan terms, while also supporting the local economy. We think you'll find that our lending partners are the perfect fit to finance your CEWO Home Energy Remodel!

  • How much will it cost?

    It depends on your home’s unique situation. That’s why the first step is to test your home’s performance so we can pinpoint opportunities for energy savings.

    Homeowners can finance up to $30,000 in energy efficiency upgrades. During the Portland pilot, homeowners financed from $2,000 to $20,000. Your energy savings can offset part of the loan payment making this more affordable than you think. It is projected that homeowners in the Portland pilot program will pay an average of $35 extra a month for a more comfortable, healthy and energy efficient home.

    For more information on average projects costs visit our Rebates & Financing page and select your region.

  • Do I have to finance my CEWO Home Energy Remodel or can I pay cash?

    In general, you must finance your project with one of CEWO's lending partners in order to enjoy all the benefits and Instant Rebates of Clean Energy Works Oregon. However, if your home is in the Portland metro area and your loan amount is $5,000 or less, our lending partner Craft 3 will allow you to pay cash. Projects above this amount and/or in other markets must be financed through one of CEWO's lending partners.

  • Why is financing a required part of CEWO?A unique feature of CEWO is the ability to finance a whole-house energy remodel with a long-term loan that is repaid through the homeowner's heating utility bill. Part of CEWO's mission is to test whether this unique feature enables more homeowners to afford a whole-house energy remodel. Because of this, we are requiring financing for any loans that are greater than $5,000. If you do no want financing you can still get many of the same benefits offered by CEWO with residential energy efficiency incentives from the Energy Trust of Oregon. For more information visit the Energy Trust website.
  • When will I receive my bid/cost estimate and financing package?Your contractor will present these to you after your Home Energy Assessment has been performed. The bid is usually presented between a month and a month and a half after you apply to the program, depending on circumstances.
  • Will my heating bill go down?Your savings depend on your home and your energy use. Based on data from the Portland pilot program we expect approximately 10% of participants may see their annual energy savings offset the annual loan payments in the first year, while the other 90% will pay more, averaging an extra $35 per month (assuming constant energy use and prices). However, even a modest 5% annual increase in energy prices coupled with responsible energy use choices may mean all participants could see annual savings (net of energy expenses) during their loan periods.
  • Are there any state or federal tax credits?Clean Energy Works Oregon cannot provide any tax advice. Energy Trust provides helpful information on its website. The Oregon Department of Energy website and and U.S. Department of Energy website provide information on tax incentives for energy efficiency home improvements. It’s best to consult your tax accountant to determine whether your participation in Clean Energy Works Oregon qualifies for any of these incentives. You may also contact the Oregon Department of Energy at 503-378-4040 or toll free at 800-221-8035.
  • How much can I finance?It depends on how much energy you will save. Maximum loan amounts have been established based on the modeled energy savings your Home Energy Remodel will achieve. 15% = $10,000 20% = $20,000 30% = $30,000
  • What is the interest rate of the loan?

    We've arranged attractive rates and terms that are available exclusively to homeowners participating in Clean Energy Works Oregon. Interest rates and terms vary among our lending partners so visit our financing page to learn more.

  • Who provides the financing?

    Our lending partners vary by region, but include Craft3, SOFCU Community Credit Union, Pacific Crest Federal Credit Union and Umpqua Bank. Please visit our financing page to see which lenders are available in your area.

    In some regions you will have the option to choose from several lenders and loan options once you reach the "Finance" step of our 4 Easy Steps. It'll all be explained on the custom project page you'll find in the "Your Project" tab when you're accepted into Clean Energy Works Oregon.

  • What’s the term of the loan?

    Loan terms vary among our lending partners but can be as short as 1 year or as long as 20 years depending on the amount of your loan and the lender. Visit our financing page to learn more.

  • Why is the term of the loan so long?Clean Energy Works Oregon wanted to minimize the size of your monthly payment so that more homeowners could afford to participate in Clean Energy Works Oregon. There’s no penalty for paying off the loan sooner.
  • How do I repay the loan?

    In most cases you will pay the lender directly. However, if your home is located in Clackamas, Multnomah or Washington county one of our lending partners, Craft3, allows you to repay your loan on your heating utility bill* so there is no extra bill to pay. If you select and are approved by Craft 3, your monthly loan payment will begin to appear on your heating bill shortly after you complete your CEWO Home Energy Remodel. The total amount due on your heating bill will include this monthly payment. Your heating utility will forward the portion of your bill that is the loan payment to our lending partner.

    *To participate in Clean Energy Works Oregon in these counties your home must be currently heated by Pacific Power, Portland General Electric or NW Natural Gas or you must be switching to a heating source provided by these utilities.

  • How much will my loan payment be each month?

    It depends on the size of your project. Projects have ranged from as little as $2,000 to over $20,000 with an average close to $14,000. Remember that your energy savings may offset part of your loan payment. Once you've been accepted into CEWO and receive a project bid, you can use the loan calculator on "Your Project" to estimate a monthly payment at different interest rates and terms.

  • Can I pay off the loan early? Are there any early repayment penalties?

    You can pay off the loan as soon as you like with no penalty. Please contact the lender servicing your loan for repayment procedures. You can find contact information for your lender in the "Your Team" section on the "Your Project" page.

  • How can I pay the principle down or make an extra loan payment?

    The process for paying down your principle varies by lender so it's best to contact the lender servicing your loan. You can find contact information for your lender in the "Your Team" section of the "Your Project" page.

    Important Note: If Craft3 is your lender (formerlly Enterprise Cascadia), you can make a direct payment to Craft3. It's very important that you do not make unscheduled payments through your heating utility bill. To make a direct payment please contact Craft3 at 503-688-1700, or email ConsumerPA@sbpac.com.

  • Are there any loan fees?

    In most cases we've arranged no-fee financing options for you, though there may be loan fees under some circumstances or for loans above a certain amount. For instance, if you select a secured loan, there may be appraisal, title or escrow fees. With secured loans there may also be a reconveyance fee charged by your county recorder upon payoff to release the lien from the property. Visit our financing page to access more information on each loan option offered through our local lending partners.

  • Who can I contact if I have a question about my loan?

    It's best to contact the lender directly. Please do not contact CEWO, your contractor or your heating utility with questions about your loan. You can find contact information for your lender in the "Your Team" section on "Your Project."

  • I heard about some big rebates. Can you explain them to me?

    When your application is approved you're eligible for 2 Instant Rebates offered by Clean Energy Works Oregon totaling up to $2,000* in Clackamas, Jackson, Josephine, Klamath, Lake, Multnomah and Washington Counties:

    • A Free Home Energy Assessment worth $500
    • Up to $1,500 towards you’re your total project costs

    Some communities may also offer additional local rebates of $500 or $1,000.

    *Instant Rebates on energy upgrades are capped at 25% of energy upgrade project costs.

  • What do you mean by “Up to”?The size of the Instant Rebate towards the costs of your energy upgrades depends on how much energy savings can be achieved in your home. The greater the energy savings, the greater the size of the Instant Rebate: In Clackamas, Multnomah and Washington Counties: 15% = $0 20% = $500 30% = $1,500 In Jackson, Josephine, Klamath and Lake Counties: 15% = $1,500 20% = $2,000 30% = $3,200 These Instant Rebates are capped at 25% of energy upgrade project costs. For example, in Multnomah County energy upgrades that save 30% and cost $2,000 will result in an Instant Rebate of $500, while energy upgrades that save 30% and cost $8,000 or more will result in the full $2,000 Instant Rebate. In Jackson, Josephine, Klamath and Lake County, energy upgrades that save 30% and cost $5,000 will result in an Instant Rebate of $1,250, while energy upgrades that save 30% and cost $12,800 or more will result in the full $3,200 Instant Rebate. Remember that Instant Rebates are available on a first come, first served basis, subject to change without prior notice, non-transferable and are only available for a limited time.
  • How do I get my Instant Rebates?You must apply and be accepted to Clean Energy Works Oregon. When you apply, you’ll be asked for an Instant Rebate code. You can find a Clean Energy Works Oregon Instant Rebate code on many of the materials distributed by our contractors and local outreach partners. If you don’t have an Instant Rebate Code it’s easy to get one. Just visit cewo.org and click on the “Apply Now” link. Start the application and when prompted to enter your Instant Rebate Code, look for the link that says "Click here to get your Instant Rebate Code."
  • Is there a deadline to get the Instant Rebates?Yes. There are a limited number of Instant Rebates and they are available on “first come, first served” basis. So the sooner you apply the more likely you will be to receive the Instant Rebates. In addition, the Instant Rebate towards your Home Energy Remodel has an expiration date. Once you are presented with a bid you will have 30 days to take advantage of the Instant Rebate towards your home energy upgrades. If you do not sign your bid within 30 days your Instant Rebate will expire and may no longer be available to you.
  • Who is eligible to receive the Instant Rebates?

    Only homeowners that apply and are approved for CEWO are eligible to receive Instant Rebates. Once you are approved your free Home Energy Assessment will be scheduled.

    The Instant Rebate towards work on your house is subject to some additional restrictions:

    1. Instant Rebates on energy upgrades are capped at 25% of energy upgrade project costs. For example, in most counties energy upgrades that save 30% and cost $2,000 will result in an Instant Rebate of $500, while energy upgrades that save 30% and cost $8,000 or more will result in the full $2,000 Instant Rebate. In Central Oregon, energy upgrades that save 30% and cost $5,000 will result in an Instant Rebate of $1,250, while energy upgrades that save 30% and cost $12,800 or more will result in the full $3,200 Instant Rebate.
    2. In Jackson and Josephine Counties there are approximately 250 Instant Rebates available.
    3. Once you are presented with a bid you will have 30 days to take advantage of the Instant Rebate towards your home energy upgrades. If you do not sign your bid within 30 days your Instant Rebate will expire and may no longer be available to you.
    4. Instant Rebates are only available to CEWO participants that accept a CEWO contractor’s bid and sign a loan with CEWO’s lending partner
  • When do I get the Instant Rebates?Because they are “instant” you’ll never have to pay out of pocket, submit any rebate forms or wait for reimbursement. Your $500 Instant Rebate for a Home Energy Assessment will be applied once your application is approved and a Clean Energy Works Oregon representative schedules your assessment. Your Instant Rebates will be applied to the cost of your Home Energy Remodel when you accept a CEWO contractor’s bid and sign a loan with CEWO’s lending partner. Once you are presented with a bid you will have 30 days to take advantage of the Instant Rebate towards your home energy upgrades. If you do not sign your bid within 30 days your Instant Rebate will expire and may no longer be available to you.
  • Can I take the rebates as cash back instead of applying them to my loan?No. The Instant Rebates can only be applied to the costs of the Home Energy Assessment and upgrades that are part of your Home Energy Remodel. In addition, Instant Rebates cannot exceed the full cost of the your Home Energy Remodel.
  • Can I also apply for the cash incentives offered through the Energy Trust of Oregon?No. For each participating home, Energy Trust contributes the value of its incentives to help fund all the services provided by Clean Energy Works Oregon.
  • I thought the Instant Rebates went up to $4,700.The first 220 qualified applicants from the Lents and Interstate Urban Renewal Areas may be eligible to receive an additional $1,000 instant Neighborhood Grant toward their project cost. For more information please click here.
  • I heard about a free In Home Energy Assessment – how do I get one?First, check to see if CEWO is available in your community and if your home meets some basic requirements. If so, then apply online. When you’re accepted, we’ll schedule your free in Home Energy Assessment - a $500 value, but free with your Clean Energy Works Oregon Instant Rebates.
  • What happens at the Home Energy Assessment?Together your contractor and Energy Advisor will assess the energy performance of your home. For starters, they’ll ask you about your home and review your energy bills. Then your contractor will conduct a thorough inspection to identify ways to reduce your home's energy waste and improve your home's comfort. The assessment may include:
    • A “crawl through” inspection of insulation in your attic, crawlspace and just about ever other nook and cranny where energy sneaks out.
    • An infrared camera to search for hot and cold spots inside walls, around windows and below baseboards
    • A blower door test to depressurize your house and bring those hidden air leaks to life
    • A duct blaster test to search for leakage in the duct work of forced-air heating and cooling systems
    • A safety test of heating and cooling equipment, including carbon monoxide levels and combustion appliance back-drafts
  • Do I really need a Home Energy Assessment? Can I skip this step?

    No, the Energy Assessment is required for participation in our program. With a professional Home Energy Assessment there’s no guesswork. Your contractor will pinpoint how to reduce your home’s energy waste and improve your family’s comfort. It’s all spelled out for you in a custom report. And it’s the basis for your contractor and our lending partners to present an integrated cost estimate and financing options, complete with monthly payment and expected energy savings.

  • I’ve already had someone from the Energy Trust come to my home. Do I still need to do the Home Energy Assessment?

    It sounds like you had a Home Energy Review, which is a good start but not as detailed as a Home Energy Assessment. A Home Energy Assessment goes beyond the Home Energy Review to measure the performance of your home and heating systems using advanced testing equipment. More importantly, the Home Energy Assessment is the basis for your contractor and our lending partners to prepare your customized proposal that includes a cost estimate, financing options and expected energy savings.

  • I had an energy assessment using the technical equipment. Do I need another one?If your Home Energy Assesment was done by one of our participating contractors, you most likely will not need another assessment. It will be up to the contractor to determine this.
  • How do I schedule my free home energy assessment?CEWO staff will contact you directly to schedule your home energy assessement after you application has been fully approved.